Billing Associate

We are seeking someone who is a self starter, highly organised, and possesses a strong attention to detail.  The candidate will use our proprietary billing system to complete the billing, payment and collections process from our Members, in addition to issuing tax invoices.  Strong coordination with internal team members and external Members and vendors is key.

• Responsible for performing billing and collections for multiple WeWork locations in Europe
• Must be well-organized in tracking details on Members, and able to work independently
• Able to communicate effectively via email and phone with Members, staff, and external vendors
• Dynamic candidate who can pick up tasks and learn software quickly, and asks good questions
• Using internal software to apply discounts, edit invoices, answering Billing tickets
• Coordinating w/ Treasury on Member refunds, and payment receipts,
• Pushing urgent payment collections from Members
• Ability to review legal contracts, invoices and payments on accounts and exercise sound judgement in resolving billing discrepancies w/ Members
• Liaison between internal stakeholders and our Shared service team

Skills Required:

• Fluent Spanish language skills essential, any other European languages are a bonus!
• Excellent follow up skills
• Strong organizational skills
• Strong customer service skills
• Expert Excel skills, proficient in MS Office
• Good time management skills
• Ability to work independently with minimal supervision
• Work is accurate and thorough.   
• Recognizes errors and takes necessary steps to correct them
• Possesses ​technical knowledge, application of knowledge to practical situations, soundness of judgment, understanding and performance of job duties.