Client Success Manager (Braine-l'Alleud/Hasselt)
About Selligent Marketing Cloud
Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.
More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.
Selligent Marketing Cloud Opportunity Summary
Selligent is in search of a visionary Client Success Manager to join our fast-growing Selligent Marketing Cloud team. With a recently launched new product and refreshed brand, it’s an exciting time to join and build upon the exciting features across our platforms.
If you’re looking to join an experienced team that’s committed to delivering outstanding client experience balanced with a focus on creating business impact, let’s talk!
Job Profile
As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction and retention regional portfolio of clients and partners. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform to drive a Consumer First Marketing program.
What you’ll do
- Responsible for retaining, growing and developing account through daily/weekly interaction with clients and periodic onsite visits at client and partner’s offices
- Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Selligent products and services
- Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations and contract negotiations, related to all opportunities across existing client base
- Partner with cross-functional teams, such as the Technical Project Manager (TPM) and Deliverability experts and be accountable for delivery of sound solutions
- Capture and quantify business impact of Selligent program results for client and identify/retain client references (and increase portfolio NPS)
- Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.
You’re perfect for this role if you:
- A deep understanding and passion for email/SMS/Push Notifications, etc.
- 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
- Comfort working in highly flexible, entrepreneurial environment
- Proven success working in cross functional teams
- Strong ability to establish priorities and make decisions
- Strong project planning and management skills
- Outstanding oral and written communication and presentation skills
- Strong team building and interpersonal skills
- Highly active in digital media, personally and/or professionally
- Undergraduate degree in business, marketing or related field
- Some travel required (less than 20%)
- Proficient/Fluent in local language and English
We offer
- An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company
- Competitive salary and benefits based on your experience
Hiring Manager: Ramses Bossuyt
Recruiting Manager: Noémie Niesten