Customer Service Specialist

Company Description

Founded at the end of 2012 in Berlin, we have developed into the fastest growing restaurant reservation platform globally. With more than 170 million seated diners in over 11,000 restaurants across 10 countries Quandoo offers diners an unmatched choice of dining experiences from Michelin-starred restaurants to local favourites.

Quandoo is the fastest-growing real-time reservations platform for restaurants. As a technology-enabled market place, Quandoo is equipping its partner restaurants with an industry-leading reservations management system that digitalises a restaurant’s inventory and makes it accessible in real-time from web and mobile channels.

Job Description

• Liaising with internal and external stakeholders on a daily basis and provide the best customer service to customers via email and over the phone
• Uploading new and maintaining existing accounts to the Quandoo system
• Helping to manage the Quandoo Reservation system
• Working alongside the Sales, Partner Management and Finance Department
• Creating reports as required- SalesForce CRM (SalesForce training provided)
• Accurately represent Quandoo’s business services from a business, operational and technical perspective to existing customers
• Keep up with the trends and practices in the industry

Qualifications

Ideally we are looking for someone who is a recent graduate, with a background in a sales support or customer service/facing role who is looking for an entry-level role/first job out of Uni. 

What is importance to us is your attitude. We are looking for people who are:

• Outgoing - you love talking and helping people whether it's your colleagues or customers
• Driven
• Intelligent with a willingness and hunger to learn
• Ambitious - Our goal is to be the number company in the world for Restaurant reservations and management systems and we need people who can match the ambitions of the company
• Interest in tech and restaurants is a big bonus for us

Additional Information

We have big and ambitious growth plans for 2019 as well as rolling out new tech for our system. We are offering a new and exciting opportunity with a global commerce platform. We are leading the way in technology based reservations, bookings and table management, and you will play a crucial role in our organisations growth and ultimately benefit from our success and expansion.