Customer Success Manager

As Customer Success Manager and reporting to the Head of Customer Solutions & Success, you are part of the Global Business Development Team whose mission is to accelerate market demand, connectivity and service revenues globally with Sigfox Operators, Channel, Alliance and Ecosystem partners.

WIN/WIN MISSIONS

The objectives of the Customer Success Manager are to:

• Support Sigfox revenue growth by running Customer Success program for designated customers aiming at adoption of IOT solutions within the client’s business - considering Sigfox delivery and the client’s people/process/technology implications,
• Develop and document Customer Success best practices, tools and methodologies.
• Assist Sigfox landing Sales by participating to Customer Solution Pre-sales efforts: creating and sharing documentation, attending client meetings, all delivered in a timely and professional manner.

  In order to efficiently manage these responsibilities, the CSUM will have to:

• Develop a strong working knowledge of all aspects of Sigfox technology (from radio design to cloud development),
• Develop a good knowledge of Sigfox’s ecosystem, in particular strategic partners, and their available solutions,
• Develop a consultative approach for IOT use cases, based on Vertical domain specificities, always demonstrating business impact for Customers.

KEY SKILLS & MINDSET

• 5-8 years of experience in Project management, Service management or Presales role with significant customer value,
• Strong track record in successful signing of complex deals, in particular in IoT,
• Strong knowledge in IoT solution end to end design,
• Strong ability to manage deadline and work under minimal supervision,
• Leadership and ability to motivate transversal teams to achieve objectives,
• Strong presentation skills and project management skills,
• English: Fluent

 But more importantly, you need to have the sigfox mindset : Change player, Entrepreneur, Multi-cultural, Expert, Ambitious & humble.

 "Sigfox, as a learning organization and open minded on Diversity is ready to welcome Extra-ordinary people and adapt their workplace".