Director, Client Manager_Waltham, MA

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Position Title:

Director, Client Manager



Location:

Waltham, MA is where are offices are – the ideal person should be local to the greater Boston metro area be able to visit our customer’s site on a weekly basis.

Travel:

Up to 25-30%

Position Summary:

The Atos Client Manager is the primary point of contact for the client, with responsibility for growing the business relationship and performance of the contracted services. The Atos Client Manager role provides hands-on leadership to the account team focused on continuously improving customer satisfaction, expanding our solutions portfolio, and supporting our client's digital transformation strategy. The Atos Client Manager is the single point of accountability, supported by the service delivery manager (SDM) and global service delivery team.

Responsibilities:

• This is a senior position which requires the individual to work independently, making sound business decisions based on broad IT expertise, client knowledge and industry experience.
• Cultivate client executive relationships/engagement
• Understand client business strategy
• Leverage company resources to bring innovation supporting the client’s business and processes and future transformation plans
• Drive profitable growth within the account
• Set strategy for client account
• Owner of overall customer satisfaction
• Ability to build and maintain strong working relationships with key internal business partners is critical.

Qualifications:

• 7+ years of customer IT Service Delivery leadership
• Strategic thinker
• Senior client sales /sales management track record, strong negotiation skills.
• Strong verbal and written communication.
• Ability to create and manage relationship at CxO level.
• Strong market, IT delivery and technical knowledge.
• Entrepreneurial, proactive, leadership, teamwork, team coaching, competitiveness.
• Exceptional passion for Customer Service

Your Application:

If you wish to apply for this position, please ‘click to apply’ and complete our online application form and attach your CV in Word or rtf doc format. Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.  Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Career site: https://atos.net/en/careers | Twitter: https://twitter.com/atos | LinkedIn: https://www.linkedin.com/company/atos #AtosCareers