Facilities Manager, Germany South

Position Goals & Objectives

• Provide support in all trades to effectively maintain buildings and continually reduce defects
• Increase operational effectiveness & efficiency of buildings and infrastructure
• Illustrate the WeWork core values and strive to achieve our mission
• Assist in building the portfolio facilities team as needed
• Directly manage portfolio facilities team
• Maintain Portfolio’s 90% SLA
• Minimize overtime hours paid in portfolio 

​Duties & Responsibilities:

• 5 plus years experience in overseeing the maintenance function for a minimum of 5 locations
• Experience managing a team of greater than 5 employees
• Must be able to work independently or on a team
• 2-year technical degree or 4-year college degree preferred
• 5 plus years of management experience in the facilities, construction or related industry
• Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution networks
• Excellent communication, organization and written skills

Experience and Requirements: 

• Schedule facilities staff to achieve the most optimal labor time/cost ratio
• Be the first point of escalation for large facility maintenance emergencies and Community Director
• Work with service contractors & Facilities Leads to schedule as needed
• Prioritize daily facility issues and effectively delegate responsibilities
• Daily oversight of facilities budgets and spending
• Oversee maintenance-related procurement requests
• Project-manage portfolio large-scale maintenance projects
• Directly oversee portfolio facilities personnel in triple net lease buildings
• Execute on Global strategy set by Head of Assets management and Facilities
• Ensuring Fire & Life Safety
• Negotiate and maintaining facilities service contracts including but not limited to:
  • MEP
  • Elevator
  • Pest Control
  • Waste Removal

• Develop and oversee all Preventative Maintenance Programs
• Act as the liaison between the Community Management team and the building’s Property Management team for any escalated issues
• Manage time sheets
• Solve escalated (level 2) maintenance requests submitted via ticketing system
• Weekly review of the Zendesk data reports to:
  • Drive SLAs to 90%
  • Manage assignees/staff performance
  • Planning resolutions for aging tickets
  • Identify and act on Facilities’ categories with recurring SLAs below 75%

• Facilitate the purchase of emergency items
• Meet KPI targets within the portfolio set by Global Head of Facilities & Asset management
• Participate in building opening Hand Over and Punch List completion