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IT Supervisor

Gameloft, Hanoi
Employment type: 
Full time
Management, Business process, Business Strategy, Planning, Strategy, Communication, Communicative, Flexible, honest, innovative, Leadership, Operations, proactive, Recruitment, Responsible

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IT Supervisor

Company Description

Are You Looking for a Great Place to Work?

Join the Game!

A leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 157 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement to advertisers. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 6,000 people worldwide. Gameloft is a Vivendi company.

Job Description

Organization/Human Resources: (if required)

  • Together with Vietnam IT Manager, Studio Manager and HR/Recruitment, identifying headcount needs and participating in the recruiting process.
  • Taking parts in planning and conducting training program for new and current IT staff.
  • Coaching/Mentoring/Motivating/Retaining staff and designing career development programs for the team.
  • Setting objectives for IT Technicians and assessing their performance twice annually.
  • Identifying and training/coaching potential backup for the IT Supervisor position when taking annually/sick leaves etc.
  • Allocating/dividing tasks between team members, planning resource/backup for daily or upcoming tasks/projects.
  • Promoting customer/service oriented mentality in the team, building a fun, open and honest culture to minimize attrition and to prevent division between team members.
  • Promoting teamwork, cooperation, knowledge sharing and cross training between team members via on-the-job/ online training and the knowledge base system.
  • Building trust working relationship and frequently communicating with the Studio Manager/HR/Recruitment/GNS team and others Department Heads in the studio to promote cooperation and transparency. Timely and frequently (at least weekly) preparing written reports to IT Manager/Studio Manager regarding all IT activities and serious incidents/problems.
  • Performing other organization/personnel tasks assigned by the Vietnam IT Manager /Studio Manager.

Policy/Process

  • Overseeing the incident/request management process in the Helpdesk System to ensure service quality, SLA/ETA commitments and user satisfaction.
  • Communicating frequently with the business/users regarding IT activities, issues, processes, policies and enforcing them effectively, conducting user satisfaction server twice annually.
  • Escalating frequent, important or serious issues to ITM and the Management, proposing options/solutions together with inherent risks for decision making.
  • Participating in building policies and processes, regularly revising them to adapt to new business’ needs.
  • Working with HR/Recruitment/Department Head closely to plan and implement newcomer welcoming program, conducting induction for new hires, upgrading/refreshing PCs for current users and training them on IT related issues
  • Preparing cash estimate for the following month timely and accurately
  • Managing IT assets and their usage efficiently, both physically (devices in the IT store) and virtually (software licenses/inventory system). Planning the purchase of assets to ensure the business’ needs are timely met. Working closely with Finance/Purchasing/vendors/suppliers to ensure timely
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