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Learning Specialist, Southern Europe
POSITION GOALS & OBJECTIVES:
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Facilitate, coordinate and lead New Hire orientation sessions (in region) along with Community role onboarding
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Conduct learning gap analysis based on WeWork brand experience, standards, and KPIs
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Support local management to offer ongoing development in operations, community, and sales through hands-on instruction and feedback
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Partner with local department leads to regionalize training content as necessary
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Support location openings for new teams to ensure standards are being met within first 30 days of start date.
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Coordinate training around new role onboarding (promotion-based)
DUTIES & RESPONSIBILITIES:
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Facilitate WeWork onboarding sessions for new employees in region / territory
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Support the General Managers/Community Directors and train current employees based on the market needs through hands-on feedback sessions
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Partner with the global training team to ensure Community Learning in local market is effective and representative of WeWork’s brand and culture, including but not limited to:
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Digital platforms & learning modules
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Live training, presentations, voice and content delivery
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On the job learning, assignments and checklists
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Ongoing development workshops
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Virtual learning sessions / Distance learning
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Individual development plans for existing team members
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Identify Community team members to support with onboarding and develop training skills accordingly
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Coordinate training plans and development related to new role onboarding
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Coordinate established technical and professional learning sessions for ALL functions through outside development workshops, as necessary (partnering closely with central learning team)
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Periodically evaluate training effectiveness and needs through ongoing communication with Community Managers, Community Directors, Directors of Operations and Territory General Managers
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Monitor completion of required Community training content (onboarding, e-learning)
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Interview community team members in emerging markets for culture fit and day to day operations understanding
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Facilitate core learning sessions by being certified through Train the Trainer sessions on core learning workshops that need to be rolled out such as interviewing skills, developing your personal mission & telling your story, how to coach, give feedback, and provide development conversations.
EXPERIENCE & REQUIREMENTS:
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College degree or equivalent with experience in business, marketing, or management
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Experience in providing multiple types of learning experiences, including but not limited to:
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Facilitating delivery to large and small groups
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Online / Virtual instructional delivery
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On- the - job coaching
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Proven success record and strategic experience in training and coaching
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Several years of experience with the organization and understanding of business tools and infrastructure
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Previous exposure as a Community Manager or working within hospitality / retail management experience
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Familiarity with development and delivering knowledge sharing programs
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Knowledge of training, customer service, building company culture and change management methodology
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Excellent organizational, project management and problem solving skills
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Ability to build and maintain effective relationships; ability to build trust with team and implement accountability through leadership and integrity
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Business operations and / or project management a plus
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Exceptional relationship management and organizational skills
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Weekly travel to WeWork locations within assigned Region
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Demonstrates our values with integrity, responsibility and as strong belief in our Company mission