Process Analyst

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

Our purpose is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Role Description:

Process Analyst is responsible to support Service Desk Operations with developing impactful roadmaps for improving workflows and processes and establish a daily monitoring and analysis of KPIs in line with global directives. Detection of skill gaps and areas to improve with the corresponding delivery of specific feedback, mentorship and standard methodologies. Weekly and monthly report creation to share meaningful trend, actions, plans and opportunities based on quality findings and results.

Essential requirements:

• Proficient English, Spanish and other European Language;
• 1-year minimum experience in Nomad Service Desk;
• Proven Initiative and excellent Interpersonal skills both written and verbal;
• Quality orientation, organization and attention to details;
• Guiding qualities and inspiring attitude;
• Ability to use logic and reasoning to identify the strengths and weaknesses
• Strong MS Office skills
• Special working hours readiness to provide 24x7 quality support

Our ideal candidate will have an impact on the efficiency and effectiveness of our daily operations, and a lasting influence on our growth plans. As an employer we give equal opportunities and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you recognize the opportunity to grow your professional career in a multinational company like ours - apply today only with a CV in English! All applications will be treated in strict confidentiality and only short-listed candidates will be contacted.

Data Privacy Disclaimer

Please read these terms and conditions carefully before creating your applicant profile:

In compliance with the current legislation on data protection, we inform you that the personal data contained in your profile (My Profile/My Professional Profile) and curriculum vitae (CV) that you have provided, as well as those data that could be generated as a consequence of your participation in any recruitment process, will be processed in automated and non-automated support by Atos, its subsidiaries and affiliates (hereinafter Atos) as well as external processors (third parties). With the aim of running the database of candidates of Atos and your participation in the recruitment processes.

Your data will be processed in order to handle our recruitment process and offer you more transparency and accessibility to opportunities which math with your profile. You are free to limit access to your candidate profile to recruiters involved in the staffing for a specific vacancy, in the country of application or to open it up to the Atos recruitment organization globally ensuring full benefit from the internal mobility scope. Be aware that this imply a transfer of your profile data to other Atos entities which are also located out of the European Union.