Senior Machine Learning Engineer

About Typeform

Founded circa 2012 in Barcelona, Typeform was founded by two designers: David Okuniev and Robert Muñoz. Their mission? Make online forms a little more human. Today, Typeform works on the future of online forms. Powering your brand’s interactions with beautifully designed, professional-looking online forms that people just love. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.

The most important interaction on the web is the exchange of information between a brand and its audience. And that exchange usually happens through online forms. We believe that even a utility like online forms should be remarkable. Our customers say they get more answers from their audience and even the occasional compliment. Make every interaction count.

Typeform is a team of over 200 people representing 30 countries. Typeform is backed by fantastic investors – General Atlantic, Index Ventures, Point Nine Capital, RTAventures, and Connect Ventures. We have offices in Barcelona, Spain and in San Francisco, United States.

About the Role

Data and Machine Learning organization is a cross-functional team of Data and Machine Learning Engineers, Data Analysts, and Scientists and Market Researchers that provides critical insights to decision-makers in Marketing, Product, Customer Success, and other business functions. In partnership with Product, we are developing machine learning models that turn static web forms into dynamic conversational interfaces to elevate the experience of information exchange between businesses and their customers. Every month, tens of millions of people respond to surveys, fill check-out forms, inquire about products and plan work with Typeform. We want to make this experience seamless, effortless, intuitive and adaptive to each respondent. Machine learning is how we will achieve that.

We are looking for a Senior/Staff Machine Learning engineers, who will work with our Data Scientists and Data Engineers to productionize and scale models behind some of the key product features as well as models that power our marketing and customer success campaigns. You will be involved in all steps of model development and maintenance and ensure that we balance end-to-end product delivery and maintenance, invest in infrastructure and resolve technical debt, and perform exploratory investigations for existing model improvements and new model development.

The key area of exploration and development include:

• Recommendation models that help guide our customers to get more value from Typeform. Our goal is to help our customers discover more features and applications of Typeform in their businesses.
• NLP models that can help guide our customers to write better questions and increase completion rates for their forms and surveys.
• Sentiment analysis to help our customers better understand the responses they receive.
• Models to evolve our forms into conversational agents capable of handling bi-directional conversations and responding to goal-oriented requests that do not follow a traditional tree structure associated with forms or traditional chatbots.
• Models to power our programmatic marketing efforts, including