Sr Customer Success Manager

Overview

We are looking for a Customer Success Manager who will work with some of our largest customers on complex MDM projects (MDM, RDM, Metadata Management, Data Virtualization) requirements.

Working in a dynamic, growing company you will have abundant opportunity for professional and career growth, working alongside talented and committed colleagues.

What You'll Do

The job holder will be expected to perform the following: -

• You will have the opportunity to experience projects on various master data domains, architectural patterns and customer industries.
• You will work with customers and systems integrator teams to deliver on-site product implementation services as well as training, consulting and mentoring.
• You will make sure customers have all the ingredients to succeed in their implementation of our software.

What we provide you with:

• Focus on your health and wellbeing with access to a supportive Employee Assistance Programme and an employer-funded private medical and dental insurance plan
• Work in the heart of Paris in a state of the art office located in the historic Le Centorial landmark
• Plan for your financial security with generous company contributions to a supplementary pension plan to enjoy your retirement. You will also be enrolled in an income protection insurance plan as well as a death in service plan to provide financial support to you your beneficiaries should life throw you a curve-ball.
• Balance your professional and personal interests with flexible and remote working options
• Keep up to date with your industry with a professional subscription
• Advance yourself with access to a range of on-line and in person learning and development tools
• Team up in an open and collaborative team culture with everyone working together to the overall success of the company
• Enjoy time out with 25 days’ annual leave in addition to national holidays and RTT (if applicable)
• Exciting culture club events, fresh fruit and beverages available at will
• Be rewarded for a job well done - everyone participates in an incentive plan that rewards achievement of key objectives
• Eat well with a company subsidised lunch voucher scheme in place
• Make a difference - Take a look at our many customer success stories: https://www.tibco.com/customers

Who You Are

• You have excellent technical and interpersonal skills and you know how to use them autonomously in a multi-client and multi-project context.
• You have some experience in delivering consulting and project implementation to global 500 companies, working with both business and IT teams.
• While you are working independently, you are also capable of collaborating with your peers across our organization, including sales, pre-sales, support and engineering.
• A willingness to travel (Europe, Asia and USA), is required. You need to have a good level of French and a good command of English.
• You have core competencies in our technical landscape:
  • Java and especially in J2EE, Eclipse and Tomcat
  • Web te