Technical Support Engineer

LOCATION: Milan

DURATION: Full-time employment contract

TANAZA

Do you like startups? Do you want to work in a customer-facing role? Are you obsessed with excellence?

Tanaza is an IT high-growth start-up operating in the wireless networking sector; we developed and brought to market a software for Wi-Fi cloud management and we are now serving hundreds of customers in more than 130 countries.

We are currently looking for a Technical Support Engineer to join the company in early 2018.

The person we are looking for will have effective time management and communication skills. We expect you to be customer-focused and willing to collaborate with colleagues in different functions. You will report directly to the Customer Success Manager.

JOB SUMMARY

• You will work within the Success Team to handle customers accounts and their opened tickets, to help them solving problems and promote their business
• You will be part of the customer success cycle, both during pre- and after-sale process. You will assist the Sales team and improve its efficiency with your technical knowledge and experience
• You will create official documentation and media contents, using your technical and language skills to provide efficient and easy accessible information
• You will interact with R&D to give feedbacks and collaborate to quality and beta tests. You will be involved in customer management processes to improve the overall team productivity

WHAT WE LOOK FOR

• Experience of at least 1 year in a similar role and validated IT know-how, especially about wireless networking, with deep understanding of web technology
• A real passion for quality and details, and be willing to take growing responsibilities
• Ability to fluently speak and write in English, at least at B1 level; knowledge of Spanish or Portuguese would be highly appreciated

TANAZERS ENJOY … 

• A fun, exciting and international workplace with people who love what they do and achieve results
• Using the latest generation software and hardware
• Cool offices in city centre and other benefits: free usage of swimming pool, spa, gym and kitchen located under the offices
• Endless supply of coffee and books!

Tanaza is an equal opportunity employer and is committed to the promotion of gender equality and diversity.

We treat personal data in conformity with EU privacy law.