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WANTED: Nexthink Service Coordinator

Atos, Bydgoszcz
Employment type: 
Full time
Management, Communication Skills, Planning, Communication, Consulting, Creativity, Customer service, Flexibility, Media, Microsoft, MS Office, Operations, proactive, Public sector, Recruitment

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WANTED: Nexthink Service Coordinator

Did you know that The Atos Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games?

 

With

  • 120,000 employees in 73 countries
  • IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Almost 5000 people employed in Poland in 8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz

 

Our Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions for clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation.

 

Job Description

 

-    SPOC for the Customer, Account and Ops Head for EUCA service 

-    Accountable for on-going EUCA operations for the customer service monitoring, investigations and remediation plans preparation/execution pre-emptive ticket approval,

-    Validation of reactive and pre-emptive investigations, quality check (Sufficient problem information and justification for creating a ticket); 

-    Scheduling and controlling daily workload, based on a pool of qualified Analysts; (backlog monitoring, workload monitoring, ticket priority and KPIs);

-    Ensuring all the pre-emptive ticket proposals are accurately communicated internally and shared with SDM to ensure customer approval

-    Supporting identification of the correct Tower/Service line/support group that should address problem resolution (via SPOC/TSM contacts); Ensuring activities are ticketed, assigned and recorded as required. 

-    Overseeing EUCA service production plan, based on Change & Maintenance Calendars (CMC), forecasts and historical data; 

-    Accountable for maintenance of Customer Nexthink infrastructure, release management, capacity management etc.

-    Accountable for EUCA reporting produced for Customer and Account team; Tracks & traces monitoring tasks, reactive and pre-emptive investigations, technician workload for supported customers

-    Supports long term resource planning in terms of required skills and quantity of staff based on adequate workload forecasting

-    Accountable for quality of activities executed by EUCA team;

 

Job Requirements

 

-    University degree and some experience in IT environments

-    Excellent verbal and written English (B2+); 

-    Strong communication skills, 

-    Proactive business-oriented attitude to achieve agreed targets

-    Creativity in resolving issues in a timely manner; escalating if required

-    Ability to work independently as well as in the team;

-    Working knowledge of Processes Management frameworks such as ITIL v3 (certification not required, but is a plus)

-    Ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities; assertiveness

-    High motivation for self-development

 

-    Knowledge of MS Windows 7, 8 and 10 platforms’ administration aspects

-    Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM

-    Knowledge of MS Office (Word, Excel, PowerPoint)

-    Knowledge and hands-on experience with Nexthink are highly appreciated

 

How will we make your life easier and happy?

  • You will improve your qualifications by: individual development plans, budget for development activities, internal and external trainings, the opportunity to participate in conferences and gain international certification.
  • We will look after you with a private medical package that includes dentist.
  • We support your new-year resolutions with Multisport and OK System cards. If you build a team of sport enthusiasts, you will also get additional funding.
  • Do you need new glasses? We will give you 600 PLN reimbursement for buying one.
  • You will receive a guaranteed pool of points to be used for shopping, concert tickets or fulfilling other dreams.
  • Every month we will subsidize commuting.
  • Do you want to improve your language skills? Please, do so with us.
  • You will do good in the world by helping others thanks to CSR actions.
  • You will have an extra vacation for significant moments.
  • We will celebrate and have fun during company parities.
  • We will build together a positive work culture

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

 

We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr.

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