Brand Embassy

https://www.startus.cc/company/brand-embassy

620 Folsom Street

San Francisco, CA 94107

United States

Website

https://www.facebook.com/likebrandembassy

https://twitter.com/Brand_Embassy

General information:

Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. Customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries have achieved 69% higher agent productivity, 61% higher sales conversions and have scaled operations by 300% with no additional headcount. Brand Embassy helps companies to accelerate the digital transformation of contact centers in an agile and scalable manner. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai. See more at www.brandembassy.com.

Company information:

Company type:

Startup

Industry:

IT - Service, IT - Software Development

Products and Services:

Brand Embassy

Product category:

Software as a service

Key Features and Benefits of Brand Embassy:

Unified platform to connect customer requests from social media, blogs and website forms
Intelligent routing for automatic prioritization of incoming requests
Integrated customer profiles to help agents create human connections
Auto navigation to keep track of a growing, complex social thread
Smart responses to suggest the most relevant or last response
Social listening powered by Brand Watch and Google to track brand and competitor mentions on forums and blogs
Real-time team collaboration across departments to decrease resolution time
Workflow reports to measure performance and predict future staffing needs
Insight reports powered by Brand Watch and Google monitor conversations across the web to help companies stay competitive